FREQUENTLY ASKED QUESTIONS
1. Where are you located?
We are a Canada based company and operate out of the Toronto GTA area.
2. What is the default currency on your website?
All our prices are in CAD. You may be able to select your local currency on specific browsers.
3. Do you ship internationally?
At this time, we ship throughout Canada and the USA
4. Do you offer free shipping?
We offer free shipping for orders $50 and above all over Canada, and a flat rate of $10 for US orders.
5. Do you mail the package to a P.O box number?
We do not offer shipping to P.O box, DPO and AE, unfortunately.
6. Do you offer local curbside pick-up option?
No, unfortunately we know longer provide pick up due to the high turn over of products. Please continue ordering online and we will ship directly to you.
7. How do I check my order status?
Create an account with Also Sophia to check your order status. For any other concerns, email at hello@alsosophia.com and we will respond within 48hrs.
8. How do I file a claim for a damaged or incorrect order?
Just email us the order number at hello@alsosophia.com
And photos of the following: Damaged or incorrect product, Shipping label and shipping box and our sales team will be happy to help you out.
Once we receive these photos, we can dispatch you a replacement from our warehouse.
9. How to I change or cancel my order?
We do not guarantee order cancelation once placed as we work with a third party warehouse.
We can not make changes to your existing order. You may request a cancelation for that order, and place a new order.
If the order cannot be canceled, buyer is responsible for return postage. Once the items are received, we will refund the cost of the items. Shipping and handling fees will not be refunded.
10. a) What is your return policy?
We gladly accept regular priced items for exchange or full refund within 30 days of the ship date. The item should be in it's original packaging and not used or damaged.
Shipping and handling cost will not be refunded. Return shipping costs are at the expense of the buyer. The refund will be processed to it's original form of payment within 15 days of receiving the returned product.
Please email hello@alsosophia.com for instructions regarding shipping address.
b) What happens if I make a mistake with my order including the shipping address?
In the event of an error in the order or shipping address, reach out to us ASAP at hello@alsosophia.com, and we will try our best to help fix it. If the order has already been shipped or returned to us, a full refund will be processed minus the shipping and handling cost.
11.What is your policy for sales, markdowns and price adjustments?
All items that are marked down are yours to keep. They are not eligible for returns or exchange of any kind.
Due to the high demand for Also Sophia LTD. products, price adjustments will no longer be honored. We apologize for this inconvenience; however, rest assured your support will allow us to continue to offer our community great quality products at a great price for many years to come.
12. Do you collaborate with influencers or other businesses?
We believe in collaboration over competition. Email us at campaign@alsosophia.com with your collaboration offer, and our campaign manager will respond to you within 48hours.
13. Do you offer contactless pick up?
No, unfortunately we know longer provide pick up due to the high turn over of products. Please continue ordering online and we will ship directly to you.
14. What is Also Sophia’s VIP Club?
Our VIP Club is absolutely free to join, and it comes with some awesome perks! The VIP club members will have access to our flash sales and exclusive discounts. Join our VIP list today using the link below.
15. How has Covid-19 affected your business?
THANK YOU for supporting our small business. As a seasonal business, we are very grateful for each and every customers!
• All Also Sophia LTD. items that are currently in stock are available for purchase and will be shipped out by our warehouse team. Due to shipment delays, our out of stock items will remain "sold out" until further notice.
• We are now shipping using UPS, USPS, and Purolator. Shipping delays may still be expected for both Canadian and US shipments.
• Average shipping times are as follows:
• Canadian 2-7 days- Delays may occur.
• US 5- 10 days- Delays may occur.
• International - currently we are not shipping internationally and can only ship to Canada and the USA. Please subscribe to our mailing list to be alerted when we offer international shipping.